Returns & Exchanges

At iHealth Labs Inc, we stand behind our health monitoring products and offer a 30-day return policy for items purchased directly from our store. If you are not completely satisfied with your purchase, we are here to help you with a seamless refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the item in its original packaging, including all accessories, manuals, and the original receipt to ensure the product remains protected during transit.

• 3.
  Ship the Product

  Affix the provided shipping label or address the package to our returns center, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship your replacement unit within 7-10 business days.