Frequently Asked Questions

Everything you need to know about your health monitoring journey.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout.

What is your return policy for medical devices?

We offer a 30-day money-back guarantee on all products. Items must be returned in their original packaging with all accessories included.

Are iHealth products covered by a warranty?

Yes, most iHealth devices come with a one-year limited warranty that covers defects in materials and workmanship under normal use.

Do I need a subscription to use the iHealth mobile apps?

No, our core iHealth MyVitals and iHealth Gluco-Smart apps are free to download and use for tracking your health data.

How do I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.